At Focus AM, we are dedicated to ensuring our customers' satisfaction with our range of mixed powder drinks. We understand that sometimes a product may not meet your expectations, and we have outlined our Refund Policy below to ensure a transparent and straightforward process for requesting a refund.
Your satisfaction is our top priority at Focus AM. We stand behind the quality of our products and believe in providing our customers with the best possible experience. If for any reason you are not completely satisfied with your purchase, we're here to help
To be eligible for a refund, please note the following conditions
Time Frame: Requests for refunds must be made within 30 days of the original purchase date.
Condition of the Product: Products must be in the same condition that you received them. Unopened and unused products are eligible for a full refund.
Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.
Please note that certain items may not be eligible for a refund, including:
Final sale items or products marked as non-returnable.
Opened or used products, unless defective.
Products that have been damaged or altered after delivery
Follow these steps to request a refund:
Contact Us: Reach out to our customer service team at jake@focusam.com to initiate your refund request. Please provide your order number and a brief explanation of why you are requesting a refund.
Return Instructions: Our customer service team will provide you with detailed instructions on how to return your product, if necessary.
Send Your Product: If required, send the product back to us following the provided instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refund Processing: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
If you have any questions or concerns about our Refund Policy, please don't hesitate to contact us at jake@focusam.com. Our customer service team is available to ensure that your experience with Focus AM is positive and satisfactory.